Implementation Specialist

ATLANTA GEORGIA UNITED STATES

 

Title:  Implementation Specialist 

Requirements:

  • 3+ years of experience in the construction industry
  • Experience with construction scheduling or project controls
  • Training experience with the ability to make complex things seem simple
  • Ability to build relationships with customers and provide white glove service
  • Desire to wear multiple hats and solve problems in a start-up environment
  • A self-starter with a can-do attitude
  • A good listener who customizes their training for their audience

Skills:

  • Experience in Primavera P6 and Microsoft Project
  • Interest in developing, maintaining, and analyzing construction schedules on projects
  • Excellent communication skills and ability to explain benefits and why things are important
  • Flexible approach to work in changing situations and uncertainty
  • Extremely organized and process improvement focused
  • Ability to identify client needs & use patterns and convey that to the software development team
  • Delay analysis is a plus.

Job Description:

As an Implementation Specialist at SmartPM, you will manage the customer implementation experience from start to finish. You are a natural teacher with the ability to conduct live trainings, ensuring that clients understand the software and are utilizing it successfully to maximize the value that SmartPM offers to their business, as well as defining and tracking milestones.  Other responsibilities include:

 

  • Becoming proficient in all aspects of the SmartPM platform to train customers, answer any customer inquiries, and to make sure they adopt SmartPM
  • Provide insights to customers to ensure that they get the most value out of SmartPM with the aim of helping grow our customer base
  • Serve as a contact for the onboarding and training of new customers, as well as post go-live support
  • Re-engage customers who need additional training and motivate them to use SmartPM
  • Assist in developing training, educational, and help-desk materials
  • Doing live demos for sales prospects to show clients their own schedule in SmartPM
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