Senior Implementation Specialist

ATLANTA GEORGIA UNITED STATES

 

Title:  Senior Implementation Specialist 

Requirements:

  • 10+ years of experience in the construction industry
  • Experience as a delay analysis consultant
  • Training experience and the ability to make complex things seem simple
  • Ability to build relationships with customers and provide white glove service
  • Desire to wear multiple hats and solve problems in a start-up environment
  • A self-starter with a can-do attitude
  • Bachelor’s degree in Engineering or Construction is desired

Skills:

  • Experience in Primavera P6 and Microsoft Project
  • Interest in developing, maintaining, and analyzing construction schedules on projects
  • Excellent communication skills
  • Flexible approach to work in changing situations and uncertainty
  • Process improvement focused
  • Skills in implementing the CPM methodology to identify critical delay and recoveries during the life cycle of a project
  • Ability to identify client needs & use patterns and convey that to the software development team

Job Description:

The Implementation Specialist will need to understand the different personas of our customer to communicate the value of SmartPM and ensure our customers realize value in our product by keeping a focus on customer outcomes and utilization. The CSM will begin to understand our customers through the initial introductions via technical presentations during the sales process, feeding into the onboarding process and retention strategies. Interaction with Sales, Marketing, and Product Development will be expected. This position will be involved in all aspects of support, account management, product demonstration, customer education, as well as feedback for the product road map. Other responsibilities include:

  • Becoming proficient in all aspects of the SmartPM platform in order to train customers, answer any customer inquiries, and to make sure they adopt SmartPM
  • Provide insights to customers to ensure that they get the most value out of SmartPM with the aim of helping grow our customer base
  • Serve as a contact for the onboarding and training of new customers, as well as post go-live support
  • Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Assist in developing training, educational, and help-desk materials

Apply Here