Senior Implementation Specialist

ATLANTA GEORGIA UNITED STATES

 

Title:  Senior Implementation Specialist 

Requirements:

  • 10+ years of experience in the construction industry
  • Experience as a delay analysis consultant
  • Training experience and the ability to make complex things seem simple
  • Ability to build relationships with customers and provide white glove service
  • Desire to wear multiple hats and solve problems in a start-up environment
  • A self-starter with a can-do attitude
  • Bachelor’s degree in Engineering or Construction is desired

Skills:

  • Experience in Primavera P6 and Microsoft Project
  • Interest in developing, maintaining, and analyzing construction schedules on projects
  • Excellent communication skills
  • Flexible approach to work in changing situations and uncertainty
  • Process improvement focused
  • Skills in implementing the CPM methodology to identify critical delay and recoveries during the life cycle of a project
  • Ability to identify client needs & use patterns and convey that to the software development team

Job Description:

As an Implementation Specialist, you will be responsible for implementing SmartPM customers and ensuring they have the shortest time to value. You will manage the implementation process from start to finish including defining and tracking implementation milestones. You are a natural teacher and will conduct live trainings to bring customers up to speed as quickly as possible. Other responsibilities include:

  • Becoming proficient in all aspects of the SmartPM platform in order to train customers, answer any customer inquiries, and to make sure they adopt SmartPM
  • Provide insights to customers to ensure that they get the most value out of SmartPM with the aim of helping grow our customer base
  • Serve as a contact for the onboarding and training of new customers, as well as post go-live support
  • Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Assist in developing training, educational, and help-desk materials

Apply Here